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Improving operations
Research in this area may involve:
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exploring how change might impact on our processes;
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identifying areas where we can improve, and finding more effective ways of working.
Research methods in this area vary considerably, ranging from a few days reviewing literature, to large projects using a variety of different methodologies. The outputs from this work can also vary greatly, whilst they include traditional reports and papers they may be simply be a recommendation or table of figures.
Current research
The Board wants to better understand the ways in which people who are applying for civil legal aid understand and complete the ‘Form 2’ financial application forms. We have commissioned an independent research company called Progressive Partnership to help us identify if there are any barriers in the structure, design and guidance that may make it difficult for people to complete the form first time. The findings from this research should report by July this year and will feed directly into any future redesign of the form and guidance.
The researchers from Progressive will speak with members of the public and to people who have previously applied for civil legal aid and completed a financial form. People will be asked for their views and experiences of completing the form, on their understanding of what they were being asked to provide and for their suggestions on how the form and guidance could be improved.
While the focus is on applicant views and experiences, the research will also involve speaking with a small number of solicitors who provide civil legal assistance. Solicitors will be able to provide, where they can, their professional perspectives on the financial form and guidance, on how they advise clients and on any difficulties they think their clients experience when completing the form.
For more information on this research please contact Clare Duffy duffycl@slab.org.uk
Completed research:
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